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Published On: Wed, Apr 20th, 2016

Golden Rules When Hiring a Towing Company

When you’re hiring a towing company, you have to be able to make quick decisions. Chances are you haven’t prepared yourself for this moment; rather, you’ve probably broken down somewhere and need a quick solution. Still, in that moment, there are ways you can protect yourself to make sure you’re getting the best deal you can. Here are some of the golden rules to obey when hiring a towing company.

Rule #1: Ask Lots of Questions

“Is this towing company locally owned?” “How long have you been in business?” “What certifications and licensure do your technicians and your company have?” “How long have your technicians been working professionally?” “Does the technician come fully equipped?” “Do you have experience with my specific concern?” “How long do I have to wait before a technician will arrive?” “How much do these services cost?” These are just some of the few questions that a customer must ask when hiring a towing company. The best way to find out what you want to know is to ask the right questions. Their on-the-spot answers will tell you what experience they have and will verify to you whether or not they are the professionals they claim to be.

photo by photoSteve101 via Flickr

photo by photoSteve101 via Flickr

Rule #2: Make Sure They’re Certified

A towing company that is not certified is not likely to be trustworthy or qualified to take care of you and your vehicle. Only work with a company that is certified and that can prove their certification to you.

Rule #3: Document Everything

Document everything when hiring a towing company. Take pictures of your vehicle before and after it has been picked up. Save all their contact information, including the name of the technician who comes to you, in your phone for later reference.

Rule #4: Get It in Writing

Get everything in writing when you’re hiring a towing company. Unfortunately, some companies will try to scam you and will give you a verbal estimate that is far below the number listed on the paperwork. Get everything in writing before you use their services so that you are protected.

Rule #5: Look at All Your Options

Don’t just go with the first company you can find on Google. Make sure you look into a few local companies in your area and compare their services for their prices. This will take a little bit of time but could save you a lot of money now and down the line, as the company you choose could be one that you return to in the future.

Rule #6: Look for a Company that Offers Comprehensive Services

If there is one available, select a towing company that offers comprehensive services beyond what you need right now. There’s a good chance you could find yourself in need of roadside assistance or an auto locksmith in the future. By doing your homework now, you can give yourself first-hand experience with reliable towing company,so that you know you can trust them in the future.

Guest Author: Shan Ge

On the DISPATCH: Headlines  Local  Opinion

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  1. Leviticus Bennett says:

    I like your tip to document everything and take lots of pictures. It’s a good idea to also do some online research. It’s easy to find reviews and ratings of towing companies that can help you make a decision.

  2. Burt Silver says:

    I haven’t ever thought about deciding which towing company you would use before you need one. It makes sense that you would want to find the best option before circumstances are dire. I like that you mentioned to ask if the company is locally owned. This could mean a difference in quality of service.

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