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Published On: Sat, Dec 28th, 2013

Connecticut Senator asks UPS to issue refunds for late Christmas deliveries

One US Senator is calling on UPS to issue refund to customers whose Christmas packages didn’t make the big day after widespread delays.

Photo/United States Senate

Photo/United States Senate

“In a very real sense, Christmas is on the line,” Sen. Richard Blumenthal, D-Conn., said in a written statement Thursday. “I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries.” 

The senator said he recognizes the “tremendous work” that UPS, as well as the U.S. Postal Service and FedEx, put in this time of year. Blumenthal said he was “disappointed” to learn so many people in his state and across the country were “left empty-handed” on Christmas.

Both UPS and FedEx were playing catch up Thursday after poor weather and overloaded systems delayed packages that were intended to be delivered in time for Christmas.

“We apologize that our customers did not receive their packages on Christmas,” said Natalie Godwin, a spokeswoman for United Parcel Service Inc. 

UPS did not make pickups or deliveries Wednesday.

Extra workers were brought in Wednesday night to the company’s hub in Louisville, Ky., to sort packages for Thursday and Friday delivery, according to Godwin.

Godwin said “UPS will honor its peak shipments commitments” to customers who used its air delivery service. Those shipping by ground have no guarantee past Dec. 11. Godwin said she didn’t know if customers would receive refunds.

“Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume,”  FedEx spokeswoman Parul Bajaj said in a statement Thursday. “Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents.”

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About the Author

- Roxanne "Butter" Bracco began with the Dispatch as Pittsburgh Correspondent, but will be providing reports and insights from Washington DC, Maryland and the surrounding region. Contact Roxie aka "Butter" at [email protected] ATTN: Roxie or Butter Bracco

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