Published On: Tue, Mar 12th, 2019

What is the Best Business VoIP Service?

VoIP technology is the new face of modern communication. You can make and receive calls via your computer or any internet-enabled device from any part of the world as long as you have internet connectivity.

Take your communication the cloud with VoIP technology for a more convenient and efficient interface.

There are tons of VoIP providers in the market, and it can be quite daunting having to choose the best choice. Our guide is your one-stop-shop to help you pick the right choice to suit your needs and budget.

photo/ OpenClipart-Vectors

Key Features for a Good Business VoIP Service Provider


  • Price


VoIP technology for your business is an ideal solution to boost productivity. Most VoIP service providers offer a wide variety of packages at different payment plans to suit your needs and budget. When shopping around for the best VoIP service, compare the packages.

Some features may be part of a basic plan for one provider while for other providers; they can be part of a pro plan attracting additional charges. Also, keep in mind the features you need so that you don’t pay for unnecessary services.


  • Robust Networks


VoIP is entirely dependent on bandwidth to transmit calls. Choose a provider with sever locations worldwide. The closer the server is to your work premise the higher the quality and consistency of your calls. Your ideal VoIP provider should also have redundant servers to ensure no downtimes in connectivity in case of maintenance.


  • Quality Customer Support


Consider VoIP providers with excellent customer support to assist you whenever problems arise. Only contract providers who are offering 24/7/365 on-call customer support. This assures you that there’ll always be someone you can contact to troubleshoot and fix any issue.


  • Flexibility


It is essential your provider offers solutions that cater to your business needs and allow your business to grow. The provider should also customize packages to suit your business and provide innovative solutions for future needs.

The Best-Rated Business VoIP Service Providers


Are you ready to join the VoIP revolution? If you are shopping around for the best VoIP provider, here are some of the top-rated providers to consider:

Comparison Table:

VoIP solutions: Ring Central Vonage 8 X 8 Inc. Nextiva
Unlimited calling
Video conferencing
Mobile application
24/7 customer support X X X
Free International Calling 25 countries X 35 countries X



  • Ring Central


Price: $19.99+ per user

Ring Central features an extensive list of top-tier plans at select cost-add-ons. If you are running a small business on a tight budget Ring Central is ideal offering fair priced plans for your business needs. Their customized plans suit your business at every stage of growth.

Comprehensive VoIP features include find me/follow me services and 911 calls. Plus any time you upgrade to a new plan you don’t need a VoIP only phone. This cloud PBX solution provides artificial intelligence integration, video conferencing for up to 100 members and custom application development.


  • Impressive features offering VoIP capabilities.
  • Vast network with presence in the US, Europe, and Asia.
  • AI integration capabilities


  • Competitor VoIP solutions have more advanced features.
  • Hardware cost increases the overall cost.


  • Vonage Business Cloud


Price: $19.99+ per user per month

Vonage was one of the first pioneers of VoIP technology offering a smooth and affordable way for clients to bring down their monthly landline bills.

They have since shifted to the business sector with 40+ business calling features, contract-free sign-up and unlimited faxing, calling and additional capabilities such as video conferencing and online collaboration. Read the experts opinion on this vonage review.

It offers a robust set of features that are easy to configure but attracting a higher price raking up a massive monthly bill. It’s Ideal for small and midsize businesses (SMBs) with features including a variety of plugins, reporting solutions, conferencing and collaboration.


  • Excellent administrative and calling features.
  • Intuitive mobile apps
  • Advanced API integration


  • Advanced features attract an extra cost
  • Lacks video conferencing option


  • 8X8 virtual office pro


Price: $25 per month per user

8X8 virtual office pro is ideal for small to mid-size businesses but with an extension to enterprises and call centers. Extensive features including faxing, collaboration, and video conferencing. The configuration is quite easy and relatively painless.

It offers advanced features such as auto attendant, call recording options, ring groups among others. You can make and receive calls, conduct online meetings via conferencing options such as video conferencing and check voicemail.

You get a 30-day money back guarantee with unlimited calling to 35 countries free of charge, and conference calls for up to 15 members at a time with an option to upgrade to 50.


  • Flexible with friendly pricing
  • A plethora of out of the box features
  • Easy to set up
  • Solid mobile and desktop capabilities


  • Lacks open API so you cannot build in your app integrations    


  • Nextiva


Price: $19.95+ per month

You get no setup fees and unlimited calling/faxing. It comes with a fully redundant network with ten server locations which are backed up by the company’s 99.99% server uptime which is unrivaled by any other competitor. There are no downsides to your communication.

Nextiva is a perfect solution if you need a cheaper plan with basic features. It can support hundreds to thousands of extensions at a go. More premium features attract higher charges.

It comes with standard benefits including cloud support, HD voice, free local and toll-free numbers and advanced call management. But what makes Nextiva great is its bonus features like voicemail to email, HD music on hold, unlimited virtual faxing and free professionally recorded greetings.


  • Unlimited calling for calls to the United States, Canada, and Puerto Rico
  • Unlimited online faxing
  • Automatic call recording
  • Easy to set up conference calls
  • HD voice quality


  • The basic plan lacks the mobile app function which comes with some of the top quality features like video and instant messaging.

Bottom line

VOIP is the lifeblood of modern communication allowing you to manage your business in the cloud. With many service providers available, investing in the best business voip service is crucial. Keep in mind what your business needs and choose a voip provider who understands your business needs.

Author: Bjorn Thorson

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- Outside contributors to the Dispatch are always welcome to offer their unique voices, contradictory opinions or presentation of information not included on the site.


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