Japan McDonald’s apologizes for a string of mishaps
After several mishaps of foreign objects in customer’s food reported since last summer, McDonald’s Japan officially apologized on their website Wednesday (computer translated).
Image/Kici (public domain)
Corporate officials write, at Japan McDonald’s, regarding contamination found in products we generate, we deeply apologize for the inconvenience and worry to our customers. “All, for our customers.” Our original idea, and with peace of mind to our customers, we are working every day in restaurant development so that you are able to a fun meal.
The issues surfaced in Aug. 2014 when a customer who purchased a Big Mac meal through the drive through only to take it home and bite into something hard.
McDonald’s Japan says after an investigation it was determined that the foreign object was the debris of a human tooth.
And it continued all the way to last weekend with foreign object contamination being reported in a chocolate sundae (plastic pieces), Chicken McNuggets (plastic pieces) and plastic string like material in a chicken McNuggets meal.
In one case, a child was hurt from the plastic. McDonald’s Japan’s senior vice president, Hidehito Hishinuma said of this case, “A child suffered a mouth injury from a piece of plastic. We are deeply sorry for this.”
Investigations are still ongoing in these cases.
